Hoya Tour Ethiopia – Terms & Conditions
We at Hoya Tour Ethiopia take every possible care to ensure that your travel arrangements run efficiently and successfully. The following terms outline the responsibilities between you and us once a reservation is made.
Booking Confirmation
✔ Clients must agree to the itinerary, tour price, and Terms & Conditions before confirming a booking.
✔ Bookings are only valid after confirmation from Hoya Tour Ethiopia via email or letter.
✔ Advance payment is required to secure reservations—failure to pay may result in cancellation.
Hoya Tour Ethiopia is not responsible for:
- Delays or schedule changesby airlines, trains, or boats.
- Over-bookingsby third parties (hotels, airlines, etc.), unless the error is proven to be ours.
If an accommodation or service becomes unavailable due to third-party errors, we will offer the best possible alternative at an equal or higher standard.
Responsibility & Liability
✔ All vehicles used for transport are fully insured.
✔ Claims & disputes will be handled under Ethiopian laws and courts.
✔ Safety & protection of travelers and belongings is a priority.
Hoya Tour Ethiopia is not responsible for:
- Cancellations due to war, natural disasters, or unrest.
- Lost or damaged personal belongings(including baggage during flights).
- Flight schedule changes, delays, or cancellationscaused by third parties.
We will always assist travelers in resolving issues with airlines, hotels, and transport providers but cannot guarantee compensation from third parties.
Force Majeure Policy
✔ “Force Majeure” includes events beyond our control, such as:
- War, riots, or civil unrest.
- Epidemics or health crises.
- Natural disasters (earthquakes, floods, etc.).
✔ In case of Force Majeure, Hoya Tour Ethiopia will try to adjust your itinerary, but we cannot be held responsible for unexpected cancellations, costs, or missed opportunities.
Traveler Responsibility & Liability
✔ Documents Required:
- Valid passportwith enough pages.
- Correct visas, permits, and vaccinations(check with your doctor before traveling).
✔ Travel Insurance:
- Travelers must have adequate insuranceto cover health, trip cancellations, and personal risks.
Hoya Tour Ethiopia is not liable for:
- Issues caused by incorrect travel documents(expired passports, missing visas, etc.).
- Additional costs due to failure to obtain proper travel permits.
Payment Terms
✔ Deposit Required: 30% of the total tour price at the time of booking confirmation.
✔ Final Payment: Remaining 70% due before or upon arrival.
✔ Payments can be made via:
- Bank transfer
- Cash
- Other methods (to be discussed in advance).
If full payment is not received by the due date, Hoya Tour Ethiopia is not obligated to conduct the tour.
Cancellation Policy
Cancellation fees apply based on the timing of the request:
- Up to 30 days before tour start→ 5% of total cost (administration & handling fees).
- 30–15 days before tour start→ 30% of total tour cost.
- 14–3 days before tour start→ 50% of total tour cost.
- Less than 7 days before tour start→ 100% of total tour cost (no refund).
No refunds are provided if a traveler cancels any part of the tour after arrival. Trip cancellation insurance is highly recommended!
Tour Prices & Packages
✔ Prices are based on various factors, including:
- Accommodation level
- Meal preferences
- Transportation type
- Fuel costs & currency rates
✔ Prices are subject to adjustments up to 30 days before tour start.
✔ After full payment is made, no price adjustments will occur.
Transportation Options
✔ Private and group tours use:
- Minibuses & buses
- 4X4 Land Cruisersfor rugged routes
✔ Domestic flights available via Ethiopian Airlines (discounts apply if flying internationally with Ethiopian Airlines).
Flexibility & Amendments
At Hoya Tour Ethiopia, we understand that travel plans can change, and we are committed to providing flexible itinerary options to accommodate our clients’ needs. We strive to ensure every journey aligns with our travelers’ preferences while maintaining the highest standards of service.
✔ Adjustments to Tour Packages & Transportation:
- We welcome reasonable modificationsto the itinerary, accommodation, or mode of transport free of charge, provided they do not incur additional third-party costs.
- Any requested changesmust be communicated in advance for availability confirmation.
Limitations Due to Local Circumstances:
- Some modifications may be subject to external factors such as:
- Flight cancellations
- Overbooking during peak seasons
- Mechanical breakdowns
- Political disputes (strikes, protests, etc.)
- Unpredictable events like extreme weather conditions
✔ Alternative Arrangements in Case of Transport Issues:
- In the unlikely event of a vehicle breakdown, Hoya Tour Ethiopia will arrange swift alternative transportto minimize inconvenience.
- If time is lost due to an unforeseen delay, the itinerary may be adjusted accordinglyto maximize your experience.
✔ Client-Initiated Amendments:
- We will accommodate reasonable last-minute itinerary changesat no extra cost, as long as third-party providers do not impose additional fees.
- Any external costs arising from amendments (e.g., hotel or flight changes)will be the responsibility of the traveler.
At Hoya Tour Ethiopia, we prioritize your comfort and satisfaction, ensuring a seamless journey while handling adjustments with care and efficiency.
This refined version keeps the policy clear, professional, and engaging, while ensuring travelers fully understand how flexibility and amendments are handled.
Hoya Tour Ethiopia – Creating Unforgettable Journeys
By booking with us, you agree to these Terms & Conditions, ensuring a smooth, professional, and enjoyable experience in Ethiopia.
Have questions? Contact us anytime—we’re here to help!